Media, blog and forms

Your images and files, your blog, and the forms customers fill in.

Where to find it

Sidebar → Content.

Media Library

Sidebar → Content → Media Library. Every image and document you have uploaded, in one place.

It accepts images and PDF files. Drop files onto the upload area or click to browse; you can upload several at once.

Filter by All Files, Images, Documents or Folders, and search by name.

Use folders. Create them and move files in — select the files and use Move. A shop that has been trading a year has thousands of images, and without folders the library becomes unusable. Folders per campaign, or per product category, both work.

You can also rename files and delete them, including several at once.

Before deleting, check nothing uses the file. A deleted image disappears from every product and page that referenced it, and there is no way back.

Plan note: plans include a storage allowance and a maximum file size. Both are shown on Package Overview. Resize photos before uploading — a 4MB phone photo and a 200KB web-sized one look identical on a product page, but one fills your allowance twenty times faster and makes your shop slower on a phone connection.

Blog

Sidebar → Content → Blog.

Plan note: the blog is a paid feature.

Posts show as a table with Post, Status, Category, Tags and Created. Filter by status — All Status, Active, Draft, Inactive — by category, and search.

Draft posts are invisible to customers, so you can write over several days and publish when ready.

Blog → Categories organises posts. Same idea as product categories, separate list.

Blogging is slow but it is the cheapest way to be found on Google for the things you sell. Write the posts your customers actually ask about — how to choose a size, how to care for a fabric — rather than announcements.

Forms

Sidebar → Content → Forms.

Plan note: the form builder is a paid feature.

The page shows Total Forms, Active and Inactive, then the list with Name, Description, Status and Created.

Building a form

Nine field types: Text Input, Email, Phone, Textarea, Dropdown, Radio Buttons, Checkboxes, Number and Date.

Useful forms for a shop: a wholesale enquiry, a custom-order request, a “notify me when back in stock” list, a complaint form that reaches you rather than your public Facebook page.

Submissions

Each form has a Submissions page showing every response, with Total Submissions and a Today count.

Export CSV downloads them all, so you can work through them in a spreadsheet or import them elsewhere.

Deleting a form deletes its submissions permanently. Export before you delete anything you may want later.

A note on what forms collect

If your form asks for a phone number or an address, you are collecting personal data about real people. Ask only for what you will use, and do not leave a form collecting things nobody reads.

Common problems

“My upload was rejected.” Only images and PDFs are accepted, and there is a maximum file size on your plan.

“I deleted an image and a product broke.” Deleting removes it everywhere it was used. Re-upload and set it again on the product.

“My blog post is not on the storefront.” It is a Draft. Change the status to Active.

“I am out of storage.” Delete what you do not use, and resize images before uploading. Or upgrade — see your plan.

“Nobody is filling in my form.” Check it is Active, and check it is actually linked from a page customers reach — creating a form does not put it anywhere.